Return Policy

Due to the strict quality control standards and the sensitive nature of our research materials, Mino Peptides does not offer general returns or refunds. All sales are considered final once products leave our facility.

POLICY OVERVIEW

We are committed to providing high-quality products and ensuring your order is accurate and received in good condition. Replacements or refunds will only be issued under the circumstances outlined below.

ELIGIBLE FOR REPLACEMENT OR REFUND

Incorrect Item Shipped

If you receive an item that is different from what was ordered.

Damaged in Transit

If your order arrives damaged due to shipping.

Incomplete Order

If items are missing from your shipment.

Timeframe for Reporting

Please inspect your order upon receipt and report any shipping damage, defects, missing items, or order discrepancies as soon as possible, ideally within 48 to 72 hours of receiving your delivery. Timely notification allows us to resolve the issue promptly.

How to Request a Replacement

If your order was incorrect or damaged in transit, please contact our customer support team to initiate a replacement request.

Contact Information

Email: Mino Peptides Customer Support
Phone: +1 551-258-3411

Information to Include

1.) Your order number

2.) A detailed description of the issue

3.) Photos of any damaged items and packaging (if applicable)

Our team will review your request and, if approved, issue a replacement shipment or refund as appropriate.

Important Notice

Once products leave our facility, we cannot verify their storage, handling, or sterility. For this reason, returns of products for reasons other than those listed above are not accepted. This policy helps us maintain the highest standards of quality, safety, and compliance for all customers.

Thank you for your understanding and for choosing Mino Peptides.